Make that call

Make that call

How often have you been in a situation where you have a delicate message to send and you’ve really struggled to get it right?  It may be that you need to say ‘no’ to someone, or perhaps you’re in a position where an apology is required?  Either way, I’m pretty sure that at some point (like me) you’ve found yourself drafting and re-drafting a message to that person to either explain why what they want isn’t possible or to justify an error.  The problem is, no matter how often you write the email, it just doesn’t sound right and you become conscious that it runs the risk of upsetting the recipient or making the whole situation worse.

If this strikes any sort of chord with you, my advice today is – next time you’re in that situation, forget email and make a good old fashioned phone call.  In the good old days, we didn’t have the option of email and we were forced to make that direct, vocal, human to human contact that allowed us to adapt our approach to suit the evolution of the call.  I don’t know about you, but I get the notion that we’ve lost that skill of late. 

If you’ve got a delicate situation to manage today, I’d encourage you to be brave, pick up the phone and give the problem the human touch.  You might just be surprised at the outcome.